The IAFF has received several inquiries regarding retaking courses on the IAFF Online Learning System. Unfortunately, at this time, you can only take the course officially once. We do not have a way to reset the course for a single person.
We are actively investigating ways to allow the user to take the course more than once and receive updated certificates. In the meantime, we have developed a process to assist you with receiving an updated certificate. To receive the updated certificates, please complete the following steps:
- Restart each module from the beginning and complete all the module activities. This activity is logged into the system.
- Retake the course quizzes and/or tests. Again, the scores from these activities are logged into the system along with the date and time it was completed.
- Email lmsquestion@iaff.org to request an updated certificate. Use Updated Certificate Request in the subject line and include the following information.
- Name
- Membership ID
- Course name
Once we have verified you have taken the course and passed the test we will then send you an updated certificate with the date you successfully completed the test.
Please DO NOT create a new account. This will cause issues within the Online Learning Center as well as our membership database.
We will post a message once we have identified the final solution for this matter.