You may have noticed that your modules are not always marking complete even though you have gone through them from beginning to end. Unfortunately, this may be due to some changes in the way Chrome is configured. Below are three tips that may help circumvent this issue.
Tip 1: Complete the modules using Firefox or Safari, which did not make the changes Chrome did. Internet Explorer is not recommended as it is being phased out by Microsoft and does not always work properly with SCORM or video files.
Tip 2: Use the exit button provided in the course module to close it out when you are done. Do not use the ‘exit activity’ link that is available in the upper right corner of the module page in the LMS or close the browser. These actions may not trigger the completion and therefore the course may get marked incomplete and you may need to have the module completely reset. This will require you to complete it again. This tip is especially important if you use Chrome to go through the course.
Tip 3: When you complete the module, wait for at least 30
seconds before proceeding to the next module. As you exit the module the
system is writing back to the LMS and although it should be instantaneous, not
all things seem to move as quickly. This has not been proven scientifically but
we have anecdotal data showing this has helped.
Some of the older courses indicate you can use either the ‘exit activity’ link or close browser to end the module. These courses were developed and programmed prior to the changes in Chrome. As we identify those courses we will update them.
If you have any issues with your modules not marking as complete,
please contact us at lmsquestion@iaff.org.